![]() ![]() Tajer said of Boeing.īoeing continues to grapple with fallout from the two fatal crashes. “They completely discounted the human factor component, the startle effect, the tsunami of alerts in a system that we had no knowledge of that was powerful, relentless and terrifying in the end,” Mr. Boeing did not fully inform pilots about how MCAS functioned until after the first accident.ĭennis Tajer, the spokesman for the American Airlines pilots union, agreed with the investigators. The system contributed to two crashes in less than five months that killed 346 people and caused regulators around the world to ground the plane. When activated, the system, known as MCAS, automatically moves the Max’s tail and pushes its nose down. The agency said Boeing had underestimated the effect that a malfunction of new automated software in the aircraft could have on the environment in the cockpit. The National Transportation Safety Board, which released the results of its review of potential lapses in the design and approval of the 737 Max on Thursday, faulted the company for making erroneous assumptions during the development of the jet and pushed for broader changes in the way airplanes are certified. A monthslong federal investigation into Boeing’s 737 Max plane has called into question some of the most fundamental assumptions used by manufacturers and regulators when certifying aircraft, and challenged Boeing’s repeated assertions that pilots should have been able to easily handle a malfunction on its jet.
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